elysebreannedesign logo
elysebreannedesign logo

All articles

Damaged or Incorrect ItemsUpdated 11 days ago

Please reach out within 24 hours of receiving the order and include photos. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.


A Incorrect or Missing Item

Sometimes we make mistakes, and we will always do our best to make it right! Include a photo of the item received and/or the name of the missing item(s). While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!


Damaged In Transit

Please reach out and include a photo of the item you received and any damage to your order along with the packaging. Unfortunately, we cannot cover replacements for items damaged or broken after delivery.

Was this article helpful?
Yes
No